COMARCH: Aiming Towards Better Customer Experience with ITIL and eTOM

Aiming Towards Better Customer Experience with ITIL and eTOM

White paper excerpt:

eTOM is a well-known concept in the telecommunications industry. This article discusses the possibility of combining eTOM with ITIL, the de facto standard for IT Service Management. It shows the impact to the OSS and BSS environment of telecom operators, considering also the business benefits that the ITIL best practices will bring, when implemented in parallel with eTOM business processes.

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